Technical Support

We're committed to helping you integrate ReoGrid successfully into your project.

Free Support

Available to all users at no cost. Great for general questions, bug reports, and community knowledge sharing.

Contact Us

For sales inquiries, product materials, or general questions.

GitHub Community

Connect with ReoGrid users worldwide. Ask questions, report bugs, and share solutions.

GitHub Issues

Support Included with Your License

Every license purchase includes a full year of updates & technical support. There is no separate support product to buy.

Updates & Technical Support

First year included with every paid license · optional annual renewal

Our support team assists you with any technical questions or issues you encounter while integrating or using ReoGrid. Support and updates come bundled with each paid license for the first 12 months, and an optional annual renewal keeps them running — Professional $750/yr · Enterprise $975/yr for ReoGrid One. Community edition users are supported through the free GitHub channel above.

Who All paid-license customers (ReoGrid One and ReoGrid Web)
Duration 12 months from purchase date, then renew annually (optional)
Method Dedicated ticket portal (account required)
Renewal Billed by invoice — contact us and we will arrange it
If you lapse Your license and installed version keep working forever — no kill switch

Arrange an Annual Renewal

Customize Development & Professional Services

Custom quote — starting from $5,000

Need more than standard Q&A support? We offer hands-on implementation work tailored to your project — from feature development to full OEM integration assistance.

Services include

Custom sample code and implementation tailored to your requirements
Feature extension and custom development
OEM integration and white-label assistance
Architecture consulting and onboarding
.NET Framework targeting and compatibility adjustments

Need more than the included support, or want a custom quote? Tell us about your project and we'll recommend the right approach.

Inquire About Professional Services

Frequently Asked Questions

Can I use the Community edition in a commercial product?

Yes. The Community edition is MIT-licensed and free to use in any project, including commercial applications. However, it uses an older version of ReoGrid. For the latest features and a dedicated commercial license, consider Professional or Enterprise.

What does "development devices" mean in the license?

It refers to the machines that have ReoGrid installed for development — the ones that compile, build or debug your code. CI runners and build servers count as devices too. Professional covers 3 of them and Enterprise is unlimited. One key covers one device: your purchase comes with the first key, and you issue the others yourself from the customer portal when you add a machine. Deployment to end-user machines is unrestricted in every paid edition: the applications you ship never contact our servers and never stop working.

Can I develop offline, or on an air-gapped network?

Professional activates online once and then keeps building for 3 days without a connection, so ordinary travel and short outages are covered. For development that is permanently offline or air-gapped, choose Enterprise — it requires no activation at all. Either way, the applications you ship to your end users never need a connection.

Can I upgrade from Professional to Enterprise later?

Yes. You pay the difference between the two editions at the prices current when you upgrade. Upgrades are not available from the purchase form, so please contact us to arrange one. After upgrading you only replace your license key with the Enterprise key — no code changes — and applications you have already shipped are not affected. You can upgrade even if your annual renewal has lapsed; in that case you receive the Enterprise key only, and getting newer builds and support again requires an annual renewal.

I replaced my PC. How do I move my license to it?

Sign in to the customer portal, open License Keys, and release the device currently holding the key. The next machine you build on registers itself automatically. A device that has not been used for 90 days is released for you.

How do I keep technical support after the first year?

Every license purchase includes 12 months of updates & technical support. After that, an optional annual renewal keeps both running — contact us to arrange a renewal (we bill it by invoice). If you choose not to renew, your license and your installed version keep working forever.

Which platforms does one license cover?

A ReoGrid One license covers WinForms, WPF and Avalonia (Avalonia is available in V5 and later), and it is version-independent — the same license and key work with both V4 and V5.

Can I give a license key to a development partner?

Yes. A Professional key is bound to one development device, so you can hand it to whoever does the development on that device — your own team or another company (up to 3 keys per purchase). An Enterprise license can also be used by your affiliated companies. The ReoGrid One License Agreement (Terms of Use) has the details.

Do you offer refunds?

Please contact us to discuss your situation. We handle refund requests on a case-by-case basis.

Still have questions, or want to evaluate ReoGrid first?

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